Customer support is at the core of Entimex and careful hiring, continual monitoring, and regular feedback have always been crucial to our business. Our support model offers unlimited access to our online and telephonic helpdesk, unlimited training, a dedicated Client Support Manager, and regular Client Development meetings — all bundled into our standard price offering.
Entimex supports approximately 65% of the ISASA private schools in Southern Africa. Our clients also include many of the premier government schools in the region as well as a number of private and government schools across the African continent, all of whom benefit from the market-leading Ed-admin solution.
“Thanks so much for a superb Ed-admin Training conducted this afternoon in person at Springfield Convent School.“
“ You have been amazing support to us. I appreciate it.”
“Thanks for always assisting with SASAMS. You make the process effortless and it is really appreciated.”
“Does not matter how big or small the problem is, they always walk the extra mile. Many thanks for the kind support and super service.”
“I would like to take this chance to thank you for your support in the implementation phase of Ed-admin.
Thank you team and may God Bless each one of you.“
“I want to send a letter of thanks to you, Brett and Melissa, for their consistent help. I want you to know your work and the time given is very much appreciated.”
“SASAMS: Our valistractor ran at 98% yesterday. Huge thanks to Abdul for his support.”
“Definitely one of the best support focused companies I have worked with.”
“Ed-admin have continually provided professional support over the years!”
“We have been working with Entimex for a few years now.
Entimex has always been patient with us and has helped us through most of the big transitions. Entimex has always been willing to help us and has attended to urgent matters promptly, which always keeps us calm.
We are very grateful for this knowledge and assistance throughout this year.
So a BIG that you to Entimex and the rest of the team as well for your support during this year and for being very accommodating.”
“I'm impressed with the way in which you have gone about dealing with our frustrations and issues. We know that things go wrong, but it's about how we fix them.
You have done this well. Many thanks.”
“Thank you so much for helping at the drop of a hat all the time!!!"
"Entimex is a great service provider in terms of the quality of service they provide us with and in the way in which issues are addressed. They really do go the extra mile for their clients. Ed-admin is evolving with the times to accommodate our needs and there are multiple features that can be utilized by different areas of the school. This is an all-in-one system!"
"I hope this mail can be posted on the door to your office. I do not know how to express my gratitude for the magnificent help that you provided to our school today. The letter that was presented to me by the GDE was not friendly. The pressure to resolve the issue was intense (and as things heated our response) was to call Abdul and he returned more calm and focused each time. I believe that the Ed-admin program is a wonderfully powerful tool for school administration. Without the background support, it would just be an icon on a screen. Today you were that hero in the background. Thank you for your support. Both Rodgers and I are indebted to you. Look forward to a long relationship with the program and, of course, the supporters of the schools. You made my day."
“Finally we have one ecosystem that manages all aspects of our school from students, parents to alumni. We can highly recommend Ed-admin and their support is phenomenal.”
“Superb service and support, that is what distinguishes Ed-admin from the other companies”
“Ed-admin has automated, brought online and simplified so many of our school functions over the years... we really don’t know what we would have done without them.”
“All of that information is able to be loaded onto the various [Ed-admin] apps… and so disseminated properly to our staff and whoever else needs to have access to that information [parents, students and alumni]”
“We have found the seamless integration of the different finance modules on Ed-admin have revolutionised our month end processes as well as our year end processes”